Refund and Returns Policy

Itemshub Stores strives to ensure that you are satisfied with your purchase. If you are not completely satisfied, we offer a straightforward return and refund policy outlined below:

Returns

Eligibility: You may return most new, unopened items within 14 days of delivery for a full refund. We do not accept returns on items that are used, damaged, or missing parts not due to our error.

Return Process: To initiate a return, please contact our customer service team at [contact email] to request a return authorization. Please include your order number and the reason for your return in your email.

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Method: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 business day

Exchanges

Eligibility: We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, please contact us at [contact email] to arrange an exchange.

Exceptions

Sale Items: Only regular priced items may be refunded. Sale items are generally not eligible for return unless they are defective.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [contact email] for assistance..

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {itemshubstores@gmail.com} for questions related to refunds and returns.